Shipping policy
At NurseClouds, we aim to provide a clear and reliable shipping experience for nurses and healthcare professionals purchasing our footwear and accessories.
This policy explains how order processing, shipping, and delivery work on NurseClouds.com.
Order Processing Time
All orders are processed within 1 to 3 business days after being placed.
Processing includes order verification, quality checks, and preparation for dispatch. Orders are not shipped on weekends or public holidays.
During periods of high demand or promotions, processing times may reach the full 3 business day window.
Shipping Destinations
We currently ship to the following regions:
- Philippines
- Singapore
- Malaysia
- Hong Kong
- United Arab Emirates
Availability may vary depending on the product and destination.
Estimated Delivery Times
Estimated delivery times begin after processing and are as follows:
Philippines — 3 to 7 business days
Singapore — 7 to 10 business days
Malaysia — 7 to 10 business days
Hong Kong — 7 to 12 business days
United Arab Emirates — 7 to 14 business days
Delivery times are estimates and may vary due to external factors such as customs processing, carrier delays, or peak periods.
Shipping Costs
Shipping costs, if applicable, are displayed at checkout before payment is completed.
Any free shipping promotions will be clearly shown on the product page or during checkout.
Tracking Information
Once your order has been shipped, you will receive an email confirmation containing your tracking number.
Tracking updates may take up to 24 to 72 hours to appear after dispatch.
If you have any questions about your tracking, please contact us at support@nurseclouds.com.
Customs, Duties, And Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Lost Or Delayed Packages
If your order has not arrived within 35 business days from the shipping confirmation date, please contact our support team so we can investigate and assist you.
Email: support@nurseclouds.com
Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout.
We are not responsible for delays or losses caused by incorrect or incomplete address information provided by the customer.
Contact Information
If you have any questions about shipping or delivery, please contact us:
Email: support@nurseclouds.com
Business Information
NurseClouds operates as an online retailer serving nurses and healthcare professionals.
Website: www.nurseclouds.com