Refund policy
Returns And Refunds Policy
At NurseClouds, we want you to be satisfied with your purchase. This policy explains how returns and refunds work when purchasing nurse footwear and accessories from NurseClouds.com.
Order Accuracy
Before placing an order, we encourage customers to carefully review product details, sizing guides, specifications, and images to ensure the selected item meets their needs.
If you have any questions before ordering, our support team is available to assist.
Email: support@nurseclouds.com
Damaged Or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include clear photos or videos showing the issue. This allows us to investigate and resolve the matter quickly.
If approved, we will arrange a replacement or refund at no additional cost.
Return Eligibility
We accept returns within 30 days of delivery under the following conditions:
- The item is unworn and in original condition
- The item is returned with original packaging, box, and any accessories included
- The item has not been modified or damaged after delivery
Worn shoes, items damaged by misuse, sale or clearance items, or items missing original packaging may not be eligible for a return.
Return Process
To start a return, please contact our support team before sending any items back.
Email: support@nurseclouds.com
We will provide return instructions once your request is reviewed and approved. Returns sent without prior approval may not be accepted.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, refunds are processed to the original payment method. Processing times may vary depending on your bank or card provider.
Please note that original shipping fees are non-refundable.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
We recommend using a tracked shipping service and keeping proof of postage, as we cannot guarantee receipt of returned items without tracking.
Late Or Missing Refunds
If you have not received your refund after confirmation, please check with your bank or payment provider first.
If you still need assistance, contact our support team and we will be happy to help.
Email: support@nurseclouds.com
Contact Information
For any questions regarding returns or refunds, please contact us:
Email: support@nurseclouds.com
Business Information
NurseClouds operates as an online retailer serving nurses and healthcare professionals.
Website: www.nurseclouds.com